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Account Specialist 1
Alpha Technologies Inc. Bellingham, Washington, United States 51 Days Ago
Overview
Job Type: Full-Time
Department: HR
Job Category: Administrative / Office Support
Sub Category: Customer Service
Posted: 2017-03-03
Education Level Required: 
Required Travel: 1
Requirements
Minimum Education: High School
Degree Title: n/a
Required Travel: Not Required
Job Status
Created on: 2017-03-01
Ends on: 2017-05-01
Alpha Technologies Inc. http://www.alpha.com Bellingham, Washington, United States
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Description

Alpha Technologies, which provides world-class powering solutions, seeks an Account Specialist 1 to join their team in Bellingham, WA. This person is responsible for managing middle level tier accounts; typically accounts valued at up to $10M in annual sales. Works with outside sales force to develop and implement business development programs to grow the business. Continues to provide administrative support: Routes inbound calls within department. Manages CFR staffing, maintains filing systems and PO routing and tracking. Prepares daily reports. Assists customers and Account Specialists as required to support the business operations for the Customer Fulfillment department.         

 

Responsibilities:

  • Interface with Applications Engineering to match quotes with purchase orders and enter new part numbers into SAP for products being ordered that are not established in the system

  • Support the outside sales force and assist them in managing the customer relationship including SAP sales/performance reports for customers on request

  • Develop logistics skill set for managing complex international shipments as required

  • Manage 3rd party purchase order status as required

  • Develop basic quotes for customers, manage and update customer cross reference pricing sheets and internal price sheets

  • Manage ORC orders up to $ 75K

  • Verify accuracy of customer purchase orders and enter sales orders into SAP

  • Manage and correctly route inbound customer call activity

  • Provide timely and accurate responses to customer inquiries relating to order status

  • Learn technical aspects of the products being sold within the applicable department

  • Provide customer order information to departments within the company, including shipping, receiving, accounting and purchasing/planning

  • Prepare daily reports, to include PO metrics report, Backlog report and the Shipped Not Invoiced report

  • Assist in answering overflow calls and provide back-up for absent co-workers

  • Perform administrative duties as needed including manage the In/Out board, coordinate timesheets and vacation schedules, maintain order filing system, route inbound PO's and other customer-specific documents to the correct department

Additional Responsibilities may include:

  • Completing special projects as required by management

  • Providing redundancy for Account Specialist team members during their absence

 

Requirements and Skills:

Education: High School Diploma or equivalent

Experience: 2 - 4 years in customer service or technical (electronics, communications, etc.)

 

  • Ability to follow written and verbal directions in the English language

  • Detail oriented with strong organizational skills

  • Work well under pressure

  • Strong reading, writing, and math skills

  • Ability to positively interface with both internal and external customers

  • Ability to work independently on project assignments

  • Excellent communication skills

  • Ability to interact with customers and all levels of staff

  • Ability to follow up and seek resolution to customer problems

  • Positive attitude toward problem-solving

  • Record of superior attendance

 

 PC Application Skills:

Intermediate level: Word, Excel, Outlook, PowerPoint

Advanced level: Adobe

 

Desirable:

  • ERP/SAP experience

  • Multi-lingual skills; Spanish preferred

  • Demonstrated knowledge of Alpha product lines and processes

  • 2 year degree

 

No phone calls please. Equal Opportunity Employer

 

 

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