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Renewable Energy Technical Representative
OutBack Power Technologies Arlington, Washington, United States 98 Days Ago
Job Type: Full-Time
Job Category: Administrative / Office Support
Sub Category: Customer Service
Job Shift: Day
Posted: 2018-05-09
Minimum Education: High School
Degree Title:
Minimum Experience: 1-2 years
Job Status
Start Publishing: 2018-05-06
Stop Publishing: 2018-06-06

OutBack Power Technologies, a member of the Alpha Group, seeks a Renewable Energy Technical Support Representative for its facility in Arlington, WA. This position will be responsible for providing technical support to customers via the call center.  Will also facilitate coordination of customer returns with Warranty Repair department.




  • Provide technical support and troubleshooting for customers via telephone and email - answer technical questions regarding product operation and functional specifications
  • Provide and coordinate the repair of warranty returned equipment
  • Interface with other departments concerning product issues and assist with technical documentation
  • Enter problems and resolutions in an electronic knowledge base
  • Provide root cause analysis of failures as required


Additional Responsibilities:


  • Troubleshoot in-depth service issues


Requirements and Skills:


Education:   High School Diploma or equivalent


Experience:  1 to 2 years in field of:   electronics


Supervisory:   N/A



  • Excellent work attendance
  • Will work on-site (no tele-commuting)
  • Ability to speak/read/write English
  • Detail oriented with strong organizational skills
  • Work well under pressure
  • Current driver’s license and acceptable driving record
  • Experience providing technical support/customer service
  • Strong verbal, oral and written communications skills
  • Team-oriented interpersonal skills
  • Strong analytical and problem solving skills
  • Ability and desire to excel in a fast-paced work environment
  • Ability to work both independently and within a team environment to solve difficult issues with limited supervision
  • Demonstrate an enthusiastic, energetic, self-motivated approach towards work projects



PC Application Skills:

Basic level:  Word, Excel, Outlook


Travel Requirements:   N/A




  • Familiar with Salesforce
  • Prior SAP experience



No phone calls please.  Equal Opportunity Employer




To Apply:

E-mail resume to: or fax resume to: 360-392-2148. For more info on OutBack Power visit or The Alpha Group




The Alpha Group offers a competitive package of employee benefits, including:

  • A comprehensive healthcare plan with dental, prescription and vision coverage
  • Company paid group life/AD&D insurance, an Employee Assistance Program and a voluntary life insurance, short-term disability and long-term disability program
  • Flexible spending plans for Healthcare and Dependent Care, including a substantial company contribution available toward annual licensed childcare costs
  • A robust 401(k) plan with varied investment options. Alpha contributes matching dollars annually at the discretion of its trustees
  • An annual tuition reimbursement program to encourage learning and growth
  • Eight paid holidays each year
  • Up to two weeks of vacation time accrued annually at the start of employment and sick time




About OutBack Power Technologies:


OutBack Power Technologies is the premier designer, developer and seller of off-grid and grid hybrid power electronics and balance of system components, for renewable energy and other power systems.



OutBack is part of The Alpha Group, a global alliance of independent companies, creating world-class power solutions.  As a member of The Alpha Group, OutBack shares a common philosophy: create best-in-class powering solutions for communications, commercial, industrial and renewable energy applications.  Alpha Technologies is a pioneer in the concept of reliable, uninterruptible power for communications and broadband networks and has a 40-year legacy of delivering visionary, market-driven power solutions.  It is one of the largest private employers in the Bellingham, Washington area, with over $600 million in sales and 1,000 employees worldwide.  OutBack Power leads Alpha’s renewable energy business growth strategy. 


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